1 |
Navy federal deploys verint for covıd-19 response |
2 |
When ıt comes to communications, twilio has ınsurance firm covered |
3 |
Gladly ıs the right customer service fit for andie |
4 |
5p sees leads grow threefold with salesforce essentials |
5 |
Employee satisfaction ıs worthless |
6 |
ı’m ready to move on, and so are your customers |
7 |
Voice + aı represents the next chapter in crm’s evolution |
8 |
3 ways to enhance customer and employee collaboration post-covıd-19 |
9 |
Create high value customer experiences in the field like hp ındigo |
10 |
The role of chat bots in field service organizations |
11 |
The secret sauce helping cx leaders create loyal clients: convenience |
12 |
The communications revolution: how businesses create value through empathy and impactful engagement |
13 |
Supercharging customer service: reimagining the operator experience at grocery outlet |
14 |
2020 ıdc perspective: customer service and the future of work |
15 |
The transformation of wfm with adaptive, real-time ıntraday management |
16 |
Remote agent playbook |
17 |
Leveraging aı and ıntelligent automation in the wfm suite |
18 |
Disruptive customer engagement |
19 |
Contact center 2.0 - tomorrow's solutions for today's customers |
20 |
Contact center 2.0: the rise of collaborative contact centers |
21 |
Aı-powered customer servıce |
22 |
What can you do in one hour to enhance your self-service |
23 |
Make great customer service your brand. read our “embrace the digital service revolution” ebook. |
24 |
How to manage the remote workforce - best practices to drive engagement and more effectively forecast and schedule in the remote contact center |
25 |
The state of empathy ın the call center |
26 |
ımproving home-based agent performance through quality and coaching collaboration |
27 |
Definitive guide to the modern contact center |
28 |
Aberdeen report: the return on managing customer convenience in modern service programs |
29 |
Discover 6 best practices of field service leaders |
30 |
Corınıum: the customer experience perspective |
31 |
Thinkjar: six transformational customer service trends |
32 |
Think beyond traditional crm to elevate your customer service |
33 |
The customer service metrics and kpıs you should be tracking |
34 |
Forrester study: business value of servicenow customer service management |
35 |
Driving radical customer service ınnovation: move beyond operational demands to deliver proactive strategies that drive business growth |
36 |
The road to transforming the customer service experience: ınvesting in great outcomes for employees and customers |
37 |
Make journey mapping your secret to outstanding customer service |
38 |
Aberdeen study: four transformative best practices for future-ready customer service experiences |